Terms And Conditions

The website freckledfrog.co.uk is owned and operated by:

Ruth Robinson – Freckled Frog
Telephone: 01423 547235
Address: 81 Dragon Road, Harrogate HG1 5DB
Email: sales@freckledfrog.co.uk

These terms and conditions apply to the use of this website at http://www.freckledfrog.co.uk. By accessing this website you confirm that you have read, understood and agreed to these terms and conditions. If you have any questions, please contact us before placing an order.

We may have to change these terms and conditions from time to time. You should check before you order to see if any changes have been made since your last visit to freckledfrog.co.uk.

When you buy from us, your contract is made with Freckled Frog. When you place an order with us, you agree that these terms and conditions shall form the contract between us.

The contract between us will only begin to exist when we accept your order by emailing you to say that the products have been dispatched to you.

Our relationship with you is based on these terms and conditions alone.  Any changes must be made in writing and signed by you and by us.

You agree that all information you provide for the purposes of ordering or purchasing goods are accurate and complete, and that the credit or debit card you are using is not being used fraudulently.

Your statutory rights are not affected by these terms and conditions.

These terms and conditions and the contract between us are made under the laws of England. Any dispute arising from our dealings must be heard in the courts of England.

Payment

Freckled Frog accepts payment from all major credit and debit cards via the website via Sagepay, which is one of the world’s leading online secure payment companies. When you place an order on our website you will be redirected to Sagepay, who will then take your card details over a secure connection. You will then return to our website.

When paying by card, you confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. Your invoice address must match that of your card statement address. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

Goods will not be despatched until your payment has been authorised by the card issuer. If your card issuer refuses to authorise payment we will not be liable for any delay or non-delivery of goods.

Please see our Privacy Policy for information about how we secure and use your personal data.

Ordering

All invoices must be paid in Pounds Sterling.

All orders are subject to acceptance by us and to product availability.

You must make sure that the details you provide are true and accurate. We cannot take responsibility for problems caused if the details you provide are incorrect.

You may only use your own credit or debit card when buying from freckledfrog.co.uk

If you order goods which are not available from stock, we will contact you by email. You can then choose to wait until the goods are available or cancel your order in accordance with our cancellation and returns policy. If only part of your order is out of stock we can despatch the in stock items immediately and outstanding items will be despatched when available at no extra cost.

If we are able to order extra stock to fulfil your order, we will only charge the cost to your card once those products are in stock with us and are ready to be dispatched to you.  In these circumstances, you will only be charged once for postage, even if the order is dispatched to you in two or more packages.

We reserve the right to change the prices of our products at any time. Please check all prices before placing your order.

All of our prices include VAT where it applies.

Sale items are excluded from any other offers and promotions.

We will send the confirmation email to the email address you give to us when you place your order. It sets out details of the products you wish to buy, the cost (including VAT and P&P), your method of payment and our expected dispatch times.

You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are wrong.

If your order has not been accepted, we will email you to tell you why.

Delivery

We can only give approximate delivery periods based on approximate dispatch times. We endeavour to despatch all orders within 2 working days of payment, but this may be longer during busy periods such as sale times, and for personalised items which are made to order.  If your order is urgent, please contact us on 01423 547235 or sales@freckledfrog.co.uk, and we will do our best to help you.

Your purchases will be sent to the address that you give in your order.

If your delivery address is outside of the UK, you may have to pay import taxes on the products you buy. Any such taxes are your responsibility.  You should contact your local customs office for further information.

Our delivery charges are set out in the Delivery and Returns section of our website, these may be subject to change without notice. It might not be possible for us to deliver to some locations.

Cancellations, Returns, Refunds and Exchanges

We hope that your product reaches you in great condition. If you think it’s damaged or faulty, please contact us on 01423 547235 or sales@freckledfrog.co.uk and we will work with you to sort things out.

If you wish to cancel your order before you receive our confirmation email, please email sales@freckledfrog.co.uk with “Cancellation” as the subject of your email. If we receive this email in time, we will not send the products to you and will not charge you for the products that you ordered.

If you wish to cancel your order after you have received a confirmation email from us, you will need to wait until you receive the products and then follow our returns procedure.

Under the Distance Selling Regulations, you have a “cooling off period” of seven days from the day on which you receive the products. In this time, you can decide that you do not wish to keep the products. If you decide not to keep them, you must let us know by emailing sales@freckledfrog.co.uk before the seven day period ends and then return the products to us in the same condition as they were received by you. Please note that this does not apply to personalised items.

If a free gift or promotional item was enclosed as part of your purchase then this should also be returned or the retail cost of the item will be deducted from your refund.

Once you have returned the products in unused condition, we will refund the sum you paid for them within 5 working days.

Please note that items are returned at the customers’ expense and we recommend that your returns should be sent by recorded delivery, we will not take responsibility for goods which do not reach us.

Our return address is:

Freckled Frog
81 Dragon Road
Harrogate
HG1 5DB

You will receive your refund credit or exchange order (when in stock) within 5 working days of us receiving the goods. We endeavour to process this as quickly as possible. Your refund will exclude the original delivery charge.

Liability

You agree that if you breach these terms and conditions, or if any liability arises from the way that you use our website, you will be responsible for the cost of any damage that we suffer as a result. This may include our reasonable legal fees.

Nothing in these terms and conditions excludes or limits our liability for death or personal injury resulting from our negligence.

Our liability to you in respect of each order you make is capped at a sum equal to the cost of the products included in that order.

We do not accept liability for any errors and/or omissions appearing on freckledfrog.co.uk. We reserve the right to change product specifications, prices and availability of our products and services at any time and without notice to you.

If an error is discovered in the price of the goods that you have ordered, we will email you as soon as possible to let you know. We are not obliged to fulfil an order for a product that was advertised at an incorrect price.  If you order a product and the price published on freckledfrog.co.uk is incorrect for any reason, we will email you to let you know that we have not accepted your order. We will tell you the correct price for the product and you may choose to buy it at the correct price.

If you have already paid for the wrongly-priced goods, we will refund the full amount within 30 days of the date of your order. If you choose to buy the product at the corrected price, we will charge this separately to your debit or credit card.

If you receive products which are not what you ordered, please contact us within 7 working days of receiving the order and we’ll do all we can to correct the problem. You may be required to return some products to us before we can resolve the problem.

We do everything we can to make sure that the product pictures we use are accurate, but as your computer and/ or monitor will have its own colour settings, we are not responsible for any differences in colour between the image on freckledfrog.co.uk and the product that you receive.

We work hard to ensure that the data we collected from you is stored as securely and safely as possible. However, we cannot be held responsible for any breach in our secure computer servers. For more information on privacy, please see our privacy policy.

Please check our expected dispatch dates carefully. However, we do not have any liability to you for delay in the delivery of the products that you order, whether or not the delay is beyond our control.

We do not warrant that our website will meet your requirements or will be uninterrupted, timely or error-free. We do not warrant that our website or the server that makes it available are free of viruses or bugs. We will not be responsible for any loss of content or material uploaded or transmitted through our website.

Participation Disclaimer

We do not and cannot review all communications and materials posted to or created by users accessing the site, and we are not in any manner responsible for the content of these communications and materials.  However, we reserve the right to block or remove communications or materials that we determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable.

Links to and from other websites

Links to third party websites are provided for your convenience. We are not responsible for these websites or their content or availability. If you decide to access any of the third party websites linked to our website, you do so at your own risk.

All copyright in this site is owned by Freckled Frog and can only be re-used if we grant a licence permitting it.

General Terms

If any of these Terms and Conditions are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these  Terms and Conditions shall remain in full force and effect.

Only you and we shall be entitled to enforce these Terms. No third party shall be entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

These Terms and Conditions are governed by English law. In the event of any matter or dispute arising out of or in connection with these Terms and Conditions, you and we shall submit to the exclusive jurisdiction of the English courts.